Job Description

We are looking for an experienced helpdesk technician in search of a new challenge. If you are looking for a challenging position in a fast paced IT department, this role may be for you. The daily duties of the role include:

  • Answer support calls and logging support tickets
  • Providing hands on and remote support to users
  • Monitoring and responding to automated alert notifications
  • Liaising with external support partners
  • Maintaining an internal inventory of scanning equipment and cameras

In addition to providing first class helpdesk support services, you will also be involved in mentoring a junior helpdesk assistant by sharing your experience and knowledge.

The right candidate will have a minimum of 5 years’ experience in a similar position. Strong knowledge of Windows 10 and Microsoft office products is a pre-requisite along with a willingness to master the other software applications and hardware devices deployed throughout the organization. You should be able to demonstrate great diagnostic skills and a methodical approach to troubleshooting.

IT Services are a 24/7 department, and you must be prepared to participate in the out of hours support rotation.

What We Offer:

  • Excellent benefit package
  • Generous performance-based bonuses
  • Excellent pension package
  • Active social committee
  • Employee assistance program
  • Subsidized lunches at our onsite Cafeteria
  • Work in the state-of-the-art manufacturing facility
  • Opportunity to grow with the company
  • On-site parking
  • Paid time off
  • Wellness program

Only those applicants selected for an interview will be contacted.

No telephone inquiries, please.

Learn more about Chapman’s Ice Cream here and the way we make our ice cream.

Check out Chapman’s Facility Measures In Response To COVID-19.

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